FAQ

Read our FAQ and get the information you need.

  • Tickets are available for booking through this website or at the entrance (unless we are at capacity).
    Tickets purchased on unauthorized websites or through scalpers will not be honored.

  • Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance. Keep in mind that we do not accept cash payments.

  • Free parking is available at the North Entrance of the mall.

    The physical address of that lot is 2100 Lindau Ln, Bloomington, MN 55425

    This will take you to the North entrance of the mall.

    Enter through the main doors and take the immediate escalator or elevator to the 2nd floor to find the Museum of Illusions.

    Bus Parking and drop-off and Parking

    Buses can disembark guests at 2100 Lindau Ln, Bloomington, MN 55425, at the mall’s main entrance.

    The drop-off area is designed for buses with wide lanes and easy turnarounds.

    Free bus parking is available at the back of that lot.

    NOTE: All mall parking is free, however, if you did not park in the North lot, you will need to use the mall’s electronic directories which are located at every major intersection in the mall.

    We are on the second floor North.

    Turn at the green Walburgers sign to find us between H&M and Zara at the end of the hallway.

    If you need additional assistance, please call (651) 348-8119 and press “0” to speak with a representative.

  • The experience should typically last between 45 and 90 minutes.

  • Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.

  • No, food and drinks are not allowed in the museum.

  • Tickets are not required for children who are ages four and younger. They can enter MOI for free!

  • Email [email protected] with your order number and the date and time you would like to move your reservation to, they will get back to you within 48 hours.