FAQ

Read our FAQ and get the information you need.

  • Tickets are available for booking through this website or at the entrance (unless we are at capacity).

  • Yes, we do. Gift a mind-bending experience with a digital gift card to the Museum of Illusions. Funds can be used on tickets and merchandise in the Illusion Shop.
    Click here to buy.

  • Yes, unless we are at capacity. The best way to guarantee entry is to book online in advance. Keep in mind that we do not accept cash payments.

  • Free parking is available at the North Entrance of the mall.

    The physical address of that lot is 2100 Lindau Ln, Bloomington, MN 55425

    This will take you to the North entrance of the mall.

    Enter through the main doors and take the immediate escalator or elevator to the 2nd floor to find the Museum of Illusions.

    Bus Parking and drop-off and Parking

    Buses can disembark guests at 2100 Lindau Ln, Bloomington, MN 55425, at the mall’s main entrance.

    The drop-off area is designed for buses with wide lanes and easy turnarounds.

    Free bus parking is available at the back of that lot.

    NOTE: All mall parking is free, however, if you did not park in the North lot, you will need to use the mall’s electronic directories which are located at every major intersection in the mall.

    We are on the second floor North.

    Turn at the green Walburgers sign to find us between H&M and Zara at the end of the hallway.

    If you need additional assistance, please call (651) 348-8119 and press “0” to speak with a representative.

  • The museum experience typically takes between 45 and 90 minutes, but there is no time limit, so you are welcome to explore at your own pace.

  • Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.

  • No, food and drinks are not allowed in the museum.

  • Tickets are not required for children who are ages four and younger. They can enter MOI for free!

  • Ticket allocation and rescheduling are subject to local policy and availability and usually require at least 24 hours’ notice prior to the event date. Click the manage booking link on the upper right of your confirmation to reschedule your visit or add additional tickets. For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following: [email protected]

  • Ticket and merchandise purchases are non-refundable. If you are unable to make your reservation time, we are more than happy to reschedule you to a new date.